Case study · Electrical supply
Livato gave six people back 40 hours a week
An electrical supplier. We built the online store, then agents that quote, reorder, and report, with the owner holding the switch.
- 40 hrs
- back every week, across a team of six
- 12 minutes
- quote turnaround, down from 3 hours
- 2.3×
- more quotes sent by the same people
- 0
- price errors reached a customer (14 caught)
Where the week went
Two branches, 3,800 products, and a team of six buried in quotes, stock checks, and status calls. Every AI pitch they’d heard wanted full access and had no off switch. The brief: take the routine work, keep the control.
How the day changed, by role
Inside sales
Before · Typed every quote by hand. 45 minutes each, 60 a week.
Now · Reviews drafted quotes and approves in one click. 140 a week.
Purchasing
Before · Checked stock in a spreadsheet and chased suppliers by email.
Now · Starts the day with reorders drafted and dates chased. Approves the big ones.
Counter and accounts
Before · Answered 42 “where is my order” calls a day.
Now · Customers get updates before they ask. Staff handle what needs a person.
Owner
Before · Rebuilt the same report every Friday from three exports.
Now · Reads a Monday brief on what changed and why. Decides the same day.
The morning runs itself
Before anyone is in, quotes, reorders, and customer updates are drafted. Anything over the margin line waits for a person.
Autonomous under the threshold · Approval above · Every action logged
Contractors search the way they talk on site
Contractors type what they need in their own words and get the right parts at their price. Search-to-cart up 31%; “do you have…” calls down 40%.
Reads the catalogue and contract pricing only · Cannot change either
Monday, the owner already knows
What moved, what is late, what needs a decision, every figure sourced. The Friday spreadsheet is gone.
Built from live data · Every figure traceable
The team asks, the copilot answers
Staff ask about stuck orders or late suppliers and get answers from live data. The copilot drafts; a person sends.
Drafts only · A person sends · Logged
The math, shown
The agents cost less to run than a fifth of one hire.
- Quoting
- 60 quotes × 45 min → review only
- ≈ 30 hrs / wk
- Customer updates
- 42 a day, now sent before they ask
- ≈ 6 hrs / wk
- Purchasing
- Stock checks, reorder drafts, ETA chasing
- ≈ 5 hrs / wk
- Reporting
- Friday rebuild → Monday brief
- ≈ 4 hrs / wk
- Back every week
- ≈ 40 hrs
$900
a month to run all four agents
$5,500
a month for the hire it replaced
1 month
to pay back the build
“They really understood what we needed and delivered a solution that fits. The whole process was smooth.”
Your quoting desk could look like this in 5 weeks
Send us the workflow that eats the most hours. We scope one agent for one team, with the threshold and kill switch yours from day one.