Agentic UI products

Every customer answered, any hour.

Customers and staff ask in plain language by web, chat, or phone. The agent answers, acts within your limits, and hands off the rest.

Try it yourself

A working sample. Change the rules and watch what it does.

01You’re the customer. Say something.

Or type anything in the chat, like “add 5 filters”.

02Set what it may change alone

Order changes up to$100

Changes up to $100 happen in the chat. Bigger ones, and every refund, go to a person with the whole conversation.

northwind.com/Help chat

Online

Hi, I’m Northwind’s assistant. I can see your order #4471.

After-hours calls: Before: Voicemail; After: Answered on the first ring
Status and simple changes: Before: Wait for a person; After: Done in the conversation
Handoffs: Before: “Can you repeat that?”; After: Full context passed to your team

A chatbot added for its own sake. If there’s no action for it to take, there’s nothing for it to do.

What should it handle, and what not?

The questions you get fifty times a week. Refunds and judgment calls go to a person.

Will customers know they’re talking to an agent?

Yes, it says so up front, and it can always hand off to a person.

How is it governed if a customer drives the conversation?

Customers can ask for anything; the agent only does what’s on its list.

Livato’s customers search in their own words, and the staff copilot drafts the emails. A person still sends them.

Tell us where the hours go. We’ll scope one workflow, in writing, and reply within two business days.